Privacy & Policy

Privacy Policy

At Alt Watch Co, we value the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your Personal Information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our site, we gather specific information about your device, how you interact with our site, and any data necessary to process your purchases. We may also collect additional details if you contact us for customer support. Any information that can uniquely identify you, such as those listed below, is referred to as "Personal Information."

Device Information
  • Examples collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the site.
  • Purpose: To ensure the site loads accurately and to analyze usage for site optimization.
  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor, Shopify, to power the store.
Order Information
  • Examples collected: Name, billing/shipping address, payment details (including credit card numbers), email, and phone number.
  • Purpose: To fulfill your order, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, and screen for potential fraud.
  • Source: Collected directly from you.
  • Disclosure: Shared with our processor Shopify for order processing.
Customer Support Information
  • Examples collected: Name, email address, and phone number.
  • Purpose: To provide efficient customer support.
  • Source: Collected from you.
  • Disclosure: Shared with logistics partners (e.g., DHL, UPS) for shipping purposes.

Sharing Personal Information

We may share your Personal Information with service providers to assist in fulfilling your orders and contracts. For example:

  • Shopify: We use Shopify to operate our online store. For details on how Shopify handles your Personal Information, you can read more here: Shopify Privacy Policy.
  • We may also share your information to comply with legal obligations or in response to lawful requests such as subpoenas or court orders.

Behavioral Advertising

We use your Personal Information to provide you with tailored advertising or marketing communications that may interest you. This includes sharing details with our advertising partners about your interactions with our site, purchases, and ads seen on other platforms.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s educational page here.

Opting Out of Targeted Advertising

You can opt out of targeted advertising through the following links:

Alternatively, you can opt out by visiting the Digital Advertising Alliance’s opt-out portal: Opt-out Portal.

Using Personal Information

We use your Personal Information to:

  • Fulfill orders
  • Process payments
  • Arrange shipping and fulfillment
  • Communicate with you about new products, services, and offers

Lawful Basis (For EEA Customers)

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of a contract between you and Alt Watch Co;
  • Compliance with legal obligations;
  • Our legitimate interests, where they do not override your rights and freedoms.

Retention of Personal Information

We will retain your Personal Information for our records unless and until you request its deletion. To learn more about your right to request erasure, see the "Your Rights" section below.

Your Rights (GDPR)

If you are an EEA resident, you have the right to access, correct, update, or erase the Personal Information we hold about you. To exercise these rights, please contact us at support@altwatch.co

Cookies

We use cookies to optimize your browsing experience. Cookies allow our site to remember your preferences and track how visitors use the site. We use both session and persistent cookies, which may last between 30 minutes to two years depending on their function.

You can manage or block cookies through your browser settings. For more information on managing cookies, visit All About Cookies.

Do Not Track

As there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices in response to such signals from your browser.

Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. Please review it regularly to stay informed of updates.

Contact Us

For any inquiries about this policy, please reach us at:

Alt Watch Co
Email: support@altwatch.co

If you are unsatisfied with our response to a privacy-related concern, you may file a complaint with your local data protection authority.

Last updated: September 2024